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“Software requires use of interactive stylus” error message

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Last Updated
21st o October, 2008

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If you get the error message - “Software requires use of interactive stylus” when touching your stylus to the whiteboard please do the following:

Try another stylus that you are sure is working fine
Position your eBeam at the top left or right corner of the projected area
- Bright overhead lights can interfere with eBeams mounted at the bottom of a whiteboard
Follow these steps to completely remove the software and preferences if step 1 and 2 do not work for you (MAC only - if you are using a PC just go to Add/Remove programs and reinstall):

Go to ‘Applications’ - drop the eBeam Interact folder and eBeam Capture icon into the trash
Go to your HD root -> Library -> Caches
Do a search for ‘luidia’ and ‘ebeam’ – trash anything found
Go to your HD root -> Library -> Preferences
Do a search for ‘luidia’ and ‘ebeam’ – trash anything found (there should be multiple files found) Example = com.luidia.ebeam.XXXXXX.plist
Empty your trash and restart the computer
Upon reboot download Capture and Interact again from luidia or http://adamsbiz.com/downloads
Unpack and install

I also suggest re-pairing your eBeam via Bluetooth ( recommended pairing can be found here Getting Started under the Mac-Bluetooth tab )